Frequent questions

What are the payment methods you accept?
The accepted payment methods are online payment or cash on delivery upon receipt of the parcel.

What is the delivery period delivery of the ordered products?
The maximum delivery time is influenced by the availability of the product. If it is in stock, then it can reach you in a maximum of 3 working days. For more information, visit the delivery page.

How do I make sure that my order has been placed successfully?
Once the order has been registered, you will receive a confirmation email and a sms They will contain the order number and details about the processing of the order. In some cases, you are confirmed directly by the courier.

If a product is no longer in stock, can I still order it?
If a product you want to purchase is not is still in stock, you can contact us at the email address office@demoteks.ro or at the phone number +40 (786) 757 444.

How do I proceed if I want the invoice to be at another address than the one specified in my customer account?
At checkout you have the option to use another billing address.

How do I return a product? 
You must notify us by email/phone at office@demoteks.ro / +40 (786) 757 444 within 24 hours of receipt at most package, you will receive a response within a maximum of 3 working days.
ATTENTION: A calcite fee of 30 lei. By placing a return, you take responsibility for returning the folded products as they were delivered to you.