IS THE PRODUCT NOT EXACTLY AS YOU EXPECTED?
Don't worry, you can return the products received within 14 calendar days, you just need to notify us by email at firstname.lastname@example.org within 24-48 hours of receiving the package.p>
Product return conditions:
- Notify us by email and phone within 24-48 hours of receiving the package of your intention to return one or more products;
- The products must not show signs of wear, must be damaged;
- The products must be returned in the original undamaged packaging, together with all the accessories related to the product and the tax invoice;
- At the time of delivery to the transport company, the product together with the manufacturer's packaging must be properly packed, at least in another box or bag so that it does not get damaged during transport, so that it does not show signs of damage related to the packaging.
We reserve the right to refuse and implicitly to send back to you any product that does not meet the return conditions.
The transport for the return of the products is done with any courier company and the cost will be fully borne by the customer.
The refund is made exclusively through the bank account, the parcels that are sent to us in the refund system, are not received. The amount returned does not include the transport costs (if any).
The deadline for returning the money is 14 calendar days from the confirmation of receipt of the products.
Products that cannot be returned:
- Customized products (made in different colors and textures than those presented standard on the website);
- Products on final sale cannot be returned.
If a production error occurred on our part with a customized product, we undertake to replace or repair it.
Production mistakes refer to the use of a color or type of leather different from the customer's request (eg: blue was used instead of white, or medical suit customization was desired through embroidery and it was customized through screen printing).
Also, if you notice any manufacturing defects, send us an email notification of the problem, accompanied by photos, within 24 hours of delivery. We will evaluate the problem and decide together if it is a case of return. Any defects noticed after 24 hours from receiving the parcel are no longer taken into account.
Manufacturing defects refer to products received with: torn / cut / cracked / stained skin, torn/torn product.
The particularities of natural leather (ribs, characteristic marks and irregularities, small color differences) are not considered manufacturing defects. This shows the authenticity and quality of the skins from which our products are made.
Address for returning products
Str. Serban Ion 35A, Ilfov county, Voluntari, Romania.
Please use only the address above and not the address of the registered office.